Term of service


The purpose of this document is to establish the conditions of use of the site as well as the conditions of purchase of products through the site by users.

Please read these TERMS AND CONDITIONS OF PURCHASE and the PRIVACY POLICY carefully before using this website. You may print these terms and conditions if you wish. By using this website or placing an order through this website you accept our TERMS AND CONDITIONS OF PURCHASE as well as our PRIVACY POLICY, so if you do not agree, you should not use the website.

General information

In compliance with the duty of information contained in art. 10 of Law 34/2002 of July 11, Services Information Society and Electronic Commerce, we inform you that the ownership of the website corresponds to IDOVEN 1903, SL, CIF/NIF B88119862 domiciled in C/ PRINCIPE DE VERGARA No128 ESC DERECHA PLANTA ENTREPLANTA, MADRID (MADRID), 28002 and with e-mail CONTACT@IDOVEN.AI, from now on IDOVEN 1903, S.L.

Use of the site

By using this website and placing orders through it, the user agrees to the following:

* Use the website only for the purpose of consulting products and placing orders.
* Do not place any fraudulent or false orders. If an order is reasonably considered to be fraudulent, IDOVEN 1903, S.L. is authorized to cancel it and inform the relevant authorities.
* Have legal capacity to enter into contracts (the user declares to be over 18 years old).
* To provide their contact details in a truthful and exact manner in order to be able to send the orders.

Protection of personal data

IDOVEN 1903, S.L. informs the users of this web site about its policy regarding the treatment and protection of personal data that may be collected through browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.

Terms and conditions of purchase

Service Availability

Users have the possibility of placing orders for the items offered through the website both for delivery to an address within Spanish territory and to a European destination.

The contract will be formalized in Spanish.

Product Availability

Orders are subject to product availability. If there are any difficulties in supplying the products or if there are no articles left in stock, IDOVEN 1903, S.L. will inform the client of this circumstance, either by mail or by telephone and will refund any amount paid for the product or products not available or will exchange the product for another of the same value, as decided by the client.

Product prices

The prices of the articles include all current taxes but do not include shipping costs, which will be added to the total amount. IDOVEN 1903, S.L. reserves the right to modify prices at any time, although the products will be invoiced on the basis of the price in force at the time the order is placed (subject to product availability).

The purchase order will indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections.

The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

Shipping costs to addresses in Spanish territory

No shipping + collection charges will be applied.

Shipping + collection costs to addresses outside Spanish territory

For orders to any country within the European Union, the shipping + collection costs are 35 ? per product, which must be added to the total price. The expenses will be therefore on behalf of the client.

For orders equal or superior to 500 ?, shipping + collection costs can be negotiated with IDOVEN by contacting:

How to order

To place an order you must select the desired item(s). Once you have selected all the items you want, they will be added to your shopping cart. The next step will be to process the order and make the payment. To do this you must follow the steps requested on the website and follow the purchasing instructions that appear on the screen. You will only be asked for the data necessary for the purchase and subsequent delivery of the order. Before formalizing the purchase you must EXPRESSLY ACCEPT these conditions and the privacy policy.

The data recorded by the website constitutes proof of the transactions made. The customer will receive confirmation of the order by e-mail.

During the process, before making the payment, you can modify the data of your order. The order is not formalized until the process is completed, which will occur when you have made the payment. Clicking on "Pay" implies that you purchase and pay for the selected items, this step is a binding commitment.

There are no purchase limits. The user can order the number of items he or she wants, with no minimum or maximum established.

Right of cancellation of the order

IDOVEN 1903, S.L. reserves the right to refuse an order from a customer with whom there is a dispute.

Also IDOVEN 1903, S.L. has the right to refuse or cancel an order for justified reasons, such as
* Due to an error in the billing information (which is incorrect or impossible to verify)
* If there is a suspicion of bank
card fraud * If it is not possible to send it to the indicated
address * If there are reasons to suspect that the user is not a final consumer * If the user is under 18 years
of age * If full payment has not been made.

Method of payment

You can use as a means of payment bank card, Paypal or by bank transfer. In the case of payment by card or PayPal, the total amount of the order, including shipping costs as appropriate, will be charged to the customer's account at the time of purchase. Payments are only accepted in EUROS.

By paying by card and in the event of any incident during the process (e.g. the terminal reporting the refusal of the card) the order will be automatically cancelled. The payment system by bank card is done through the Shopify payment gateway.

By clicking on "Pay" the user is confirming the payment of the order as well as that the credit card is yours. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards are subject to verification and authorization by the credit card company, but if the company does not authorize the payment, the order will be automatically cancelled and the system will inform the customer about the cancellation.

In the case of selecting the payment system through Paypal, PayPal will be the payment platform and will be carried out according to the conditions of that payment platform.

IDOVEN 1903, S.L. also offers you the possibility to pay by bank transfer.

The order will be sent to the address you provide once the payment of the total amount of the order has been confirmed. If the amount is not for the total, IDOVEN 1903, S.L. reserves the right not to send the order until it has been paid in full by the customer.


The products will be sent to the address that the user has indicated.

The delivery time ranges from 24 to 72 hours (working days) for homes in the peninsula and 7 working days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla.

The delivery time for addresses outside Spanish territory is between 7 and 10 working days.

The deadlines indicated will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.

For the purposes of these conditions, "delivery" or the order will be deemed to have been "delivered" at the time when you or a third party indicated by you acquires material possession of the products, which will be evidenced by your signature on receipt of the order at the agreed delivery address.
Impossibility of delivery.

If it is impossible to deliver the order to the indicated address, IDOVEN 1903, S.L. will try to deliver it to a third party indicated by the client or to try again at a later date. If you are not going to be at the address, please contact IDOVEN 1903, S.L. to agree on another day for delivery.
If within 15 days, counting from the moment your order is available for delivery, the order has not been delivered due to causes not attributable to IDOVEN 1903, S.L., we will understand that you wish to withdraw from the contract and we will consider it resolved.

As a consequence of the termination of the contract, we will refund all payments received from the user, including delivery costs, without any undue delay and in any case no later than 14 days from the date on which we consider the contract terminated. Please note that the transport costs resulting from the termination may have an additional cost, so IDOVEN 1903, S.L. will be entitled to pass on the corresponding costs to you.

Cancellation of an order

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

To cancel an order you can use the form on the link "RIGHT OF WITHDRAWAL" or you can notify us by e-mail to CONTACT@IDOVEN.AI by mail to C/ PRINCIPE DE VERGARA No128 ESC DERECHA PLANTA ENTREPLANTA, MADRID (MADRID), 28002.

If you send us an email or written communication, please include the details of your order to help us identify you.

The withdrawal period shall expire 14 calendar days after the day on which the customer or a third party indicated by the customer, other than the carrier, has acquired material possession of the goods or, if the products comprising the order are delivered separately, 14 calendar days after the day on which the customer or a third party indicated by the customer, other than the carrier, has acquired material possession of the last of these products.
Once the right of withdrawal has been exercised, the user must send the products delivered to the address indicated, thus assuming the costs of return. Please note that if you decide to return the goods to us carriage forward we are entitled to charge you for any costs we may incur.

The right to withdraw from the contract shall only apply to those products that are returned in the same condition as received by the customer. No refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition as they were delivered or that have suffered some damage, so you must be careful with the product / s while they are in your possession. Please return the item using or including all original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item.

After examining the article we will inform you whether you are entitled to a refund of the amounts paid.

If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to reimburse the total amount of the purchase plus shipping costs within 14 days of receiving the cancelled order.

If the return only includes a part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without the shipping costs.

Return of defective products

If you return the products to us because they are defective or the descriptions do not correspond to the products, we will proceed to reimburse the full price of the products, together with the resulting shipping costs and the return of the item.


The access and use of this website is the responsibility of the users. It is not guaranteed by IDOVEN 1903, S.L.:

- The infallibility, availability, continuity, non-existence of security deficiencies of the website.
- That the content of the page or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.
- The possible damages or harm that could be derived from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operation of the website.
- Delays or blockages in the use of this page caused by deficiencies or overloading of the data processing centre, or damages that may be caused by third parties through illegitimate intromissions that are beyond the control of IDOVEN 1903, S.L.
- IDOVEN 1903, S.L. is not responsible for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other sources.

The mere access to the website does not imply any kind of commercial relationship between IDOVEN 1903, S.L. and the user.

IDOVEN 1903, S.L. only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes. IDOVEN 1903, S.L. has no responsibility for any loss of profits, loss of business, business interruption or loss of commercial opportunities for the customer.

Assignment of rights and obligations

The contract is binding on both the customer and IDOVEN 1903, S.L., as well as on our respective successors, assigns and assignees. The customer may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations arising from it, without having obtained the prior written consent of IDOVEN 1903, S.L. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations arising therefrom at any time during its term. For the avoidance of doubt, such transfers, assignments, liens or other transfers shall not affect the rights which, where applicable, you as a consumer have by law, nor shall they annul, reduce or otherwise limit any warranties, whether express or implied, which we may have given you.

Information and contents of the website

The information shown on the website is that in effect on the date of the last update. IDOVEN 1903, S.L. reserves the right to update/modify/delete information on this web page at any time and without prior notice.

In the event that the website contains links to other websites and materials of third parties, such links are provided for information purposes only, without IDOVEN 1903, S.L. having any control over the content of such websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from their use.

IDOVEN 1903, S.L. reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not have a retroactive character. If you do not agree with the modifications introduced, we recommend you not to use our web page.

Hacking viruses and other computer attacks

The user must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials into the website. The user shall not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database related to our website. The user agrees not to attack this website. Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of such regulations to the relevant authorities and cooperate with them in discovering the identity of the attacker. Furthermore, in the event of a breach of this clause, you will immediately cease to be authorised to use this website. We will not be liable for any damage or loss resulting from a denial of service attack, viruses or any other technologically harmful or damaging programs or materials that may affect your computer, computer equipment, data or materials as a result of using this website or downloading content from it or to which it redirects.

Intellectual property and copyright

The user recognizes and agrees that all copyright, trademark and other rights of industrial and intellectual property on the materials or content provided as part of the website correspond at all times to IDOVEN 1903, S.L. The user may only make use of such material in the manner expressly authorized.

Applicable law and jurisdiction

The use of this website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

You can make any complaints and claims to IDOVEN 1903, S.L. by e-mail to CONTACT@IDOVEN.AI or by post to C/ PRINCIPE DE VERGARA No128 ESC DERECHA PLANTA ENTREPLANTA, MADRID (MADRID), 28002.