Shipping and Cancellation Policy
Shipping costs to addresses in Spanish territory
No shipping + collection charges will be applied.
Shipping + collection costs to addresses outside Spanish territory
For orders to any country within the European Union, the shipping + collection costs are 35 ? per product, which must be added to the total price. The expenses will be therefore on behalf of the client.
For orders equal or superior to 500 ?, shipping + collection costs can be negotiated with IDOVEN by contacting: email@example.com.
How to order
The data recorded by the website constitutes proof of the transactions made. The customer will receive confirmation of the order by e-mail.
During the process, before making the payment, you can modify the data of your order. The order is not formalized until the process is completed, which will occur when you have made the payment. Clicking on "Pay" implies that you purchase and pay for the selected items, this step is a binding commitment.
There are no purchase limits. The user can order the number of items he or she wants, with no minimum or maximum established.
Right of cancellation of the order
IDOVEN 1903, S.L. reserves the right to refuse an order from a customer with whom there is a dispute.
Also IDOVEN 1903, S.L. has the right to refuse or cancel an order for justified reasons, such as
* Due to an error in the billing information (which is incorrect or impossible to verify)
* If there is a suspicion of bank
card fraud * If it is not possible to send it to the indicated
address * If there are reasons to suspect that the user is not a final consumer * If the user is under 18 years
of age * If full payment has not been made.
Method of payment
You can use as a means of payment bank card, Paypal or by bank transfer. In the case of payment by card or PayPal, the total amount of the order, including shipping costs as appropriate, will be charged to the customer's account at the time of purchase. Payments are only accepted in EUROS.
By paying by card and in the event of any incident during the process (e.g. the terminal reporting the refusal of the card) the order will be automatically cancelled. The payment system by bank card is done through the Shopify payment gateway.
By clicking on "Pay" the user is confirming the payment of the order as well as that the credit card is yours. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards are subject to verification and authorization by the credit card company, but if the company does not authorize the payment, the order will be automatically cancelled and the system will inform the customer about the cancellation.
In the case of selecting the payment system through Paypal, PayPal will be the payment platform and will be carried out according to the conditions of that payment platform.
IDOVEN 1903, S.L. also offers you the possibility to pay by bank transfer.
The order will be sent to the address you provide once the payment of the total amount of the order has been confirmed. If the amount is not for the total, IDOVEN 1903, S.L. reserves the right not to send the order until it has been paid in full by the customer.
The products will be sent to the address that the user has indicated.
The delivery time ranges from 24 to 72 hours (working days) for homes in the peninsula and 7 working days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla.
The delivery time for addresses outside Spanish territory is between 7 and 10 working days.
The deadlines indicated will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.
For the purposes of these conditions, "delivery" or the order will be deemed to have been "delivered" at the time when you or a third party indicated by you acquires material possession of the products, which will be evidenced by your signature on receipt of the order at the agreed delivery address.
Impossibility of delivery.
If it is impossible to deliver the order to the indicated address, IDOVEN 1903, S.L. will try to deliver it to a third party indicated by the client or to try again at a later date. If you are not going to be at the address, please contact IDOVEN 1903, S.L. to agree on another day for delivery.
If within 15 days, counting from the moment your order is available for delivery, the order has not been delivered due to causes not attributable to IDOVEN 1903, S.L., we will understand that you wish to withdraw from the contract and we will consider it resolved.
As a consequence of the termination of the contract, we will refund all payments received from the user, including delivery costs, without any undue delay and in any case no later than 14 days from the date on which we consider the contract terminated. Please note that the transport costs resulting from the termination may have an additional cost, so IDOVEN 1903, S.L. will be entitled to pass on the corresponding costs to you.
Cancellation of an order
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 of the Royal Legislative Decree 1/2007, of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
To cancel an order you can notify it by e-mail to: firstname.lastname@example.org or by post to the address: C/ Príncipe de Vergara 128, esc derecha planta entreplanta, Madrid (Madrid), 28002.
If you send us an email or written communication, please include the details of your order to help us identify you.
The withdrawal period shall expire 14 calendar days after the day on which the customer or a third party indicated by the customer, other than the carrier, has acquired material possession of the goods or, in the case of products which make up the order being delivered separately, 14 calendar days after the day on which the customer or a third party indicated by the customer, other than the carrier, has acquired material possession of the last of the said products.
Once the right of withdrawal has been exercised, the user must send the products delivered to the indicated address, thus assuming the costs of return. Please note that if you decide to return the goods to us carriage forward we are entitled to charge you for any costs we may incur.
The right to withdraw from the contract shall only apply to those products that are returned in the same condition as received by the customer. No refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition as they were delivered or that have suffered some damage, so you must be careful with the product / s while they are in your possession. Please return the item using or including all original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item.
After examining the article we will inform you whether you are entitled to a refund of the amounts paid.
If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to reimburse the total amount of the purchase plus shipping costs within 14 days of receiving the cancelled order.
If the return only includes a part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without the shipping costs.
Return of defective products
If you return the products to us because they are defective or the descriptions do not correspond to the products, we will proceed to reimburse the full price of the products, together with the resulting shipping costs and the return of the item.
You can make any complaints and claims to IDOVEN 1903, S.L. by e-mail: email@example.com or by post to the following address: C/ Príncipe de Vergara 128, esc derecha planta entreplanta, Madrid (Madrid), 28002.